Sports / Casino
These terms govern how your octopus99 account works — from how you access the sportsbook and casino lobby to how transactions are recorded against your wallet. Access to this platform depends on local law and is available only where permitted in eligible regions.
When you open an account with octopus99, these terms form the agreement between you and the platform. They apply to every session — whether you are in the sports betting section tracking Liga Super matches or browsing the casino lobby between PG Soft and Habanero titles. Your use of DuitNow, FPX, or Bank Transfer to fund or withdraw from your wallet is covered here, including how those transaction records are maintained and what corrections you can request. Third-party payment processors operate under their own service terms, and octopus99 does not override those. Access to any part of this platform is conditional on your eligibility under local law in your region. We may update these terms when regulatory requirements or platform operations change; the version shown here is the one currently in effect. Continued use of your account after a published update means you accept the revised terms. If any section is unclear, reach out through the support channels listed further down this page before continuing to use the account.
Understanding exactly what falls inside and outside these terms helps you know where to look when a question comes up about your account or activity.
All login sessions, account registration steps, and identity verification actions fall under these terms. Access depends on your eligibility under local law and the region from which you connect.
Deposits and withdrawals processed through DuitNow, FPX, and Bank Transfer are covered. Your transaction history is recorded in the account wallet and reflects the amounts processed through those rails.
Game content from studios available in the lobby — including PG Soft, JDB, Bigtime Gaming, and Habanero titles — is subject to each provider's own game rules. These terms cover your account relationship, not individual game mechanics.
External services such as your bank, e-wallet provider, or network operator are outside these terms. Disputes involving DuitNow or FPX processing should be directed to the respective service provider alongside any query raised with our support team.
These terms give you concrete steps to manage your account relationship with octopus99. You can request a copy of your transaction records at any time — the wallet history in your account dashboard shows deposits, withdrawals, and adjustments as they were processed through DuitNow, FPX, or Bank Transfer. If a record looks wrong, you can raise a correction request through the support contact listed on this page. Account details such as your registered contact information can be updated through the account settings screen after login; follow the verification fields shown there. If you want to ask a question about how a specific term applies to your situation, send it through live chat or email and we will respond with the relevant policy context. You are not required to accept a term change silently — if an update affects your account in a way you do not agree with, contact support before the next session.
Your full wallet history is available after login. It shows every DuitNow, FPX, and Bank Transfer movement recorded against your account, including dates and amounts.
Update your registered name, contact number, or email through the account settings screen. Follow the verification steps shown in the fields there to confirm the change.
Send your question through live chat or to our support email. We will point you to the specific section that applies and clarify how it affects your account.
If a transaction record does not match what your bank or e-wallet shows, contact support with the reference number. We will check the record on our side and coordinate where needed.
For any question about these terms — account access, transaction records, or a specific clause — use one of these contact paths. We aim to acknowledge policy questions within one business day.
Open the chat window from any page after login. Use this for quick questions about account access, wallet records, or what a specific term means for your situation.
Send a detailed query to our support email address shown in the account help section. Attach any transaction reference numbers relevant to your question for a faster response.
The help section inside your account dashboard lists common policy questions and links to the relevant terms. Check there first — many answers are already documented alongside the account settings.
We handle account data, session records, and transaction logs with care and in line with the terms stated here. Here is what that looks like in practice across the four areas that matter most.
We collect account activity data and use cookies to maintain your session across the sportsbook and casino sections. Cookie preferences can be reviewed through your browser settings; essential session cookies are required for the account to function.
Your account is protected through password authentication and verification steps shown during login. Do not share your login credentials. If you suspect unauthorised access, change your password through account settings immediately and contact support.
Transaction records tied to your wallet — including DuitNow, FPX, and Bank Transfer entries — are retained for the period required under applicable local regulations. You can access your own history through the wallet section after login.
To request a correction to a data record or to ask how a retained record is used, contact support through live chat or email. We will respond with the relevant detail and confirm what action, if any, can be taken.
These are the questions we hear most often about account terms, rights, and policy. Each answer points you to the concrete step or place to look.
These terms apply to anyone who opens and uses an octopus99 account. Access is available where local law in your region permits. If you are unsure whether access is allowed in your area, check your local regulations before creating an account.
We publish the updated version here. Continuing to use your account after an update is posted means you accept the revised terms. If an update concerns a material change to your account or wallet, check this page before your next session and contact support if you have questions.
Log in to your account and open the wallet section from the account dashboard. All DuitNow, FPX, and Bank Transfer records are listed there with dates and amounts. If a record appears incorrect, raise it with support using the reference number shown.
Yes. Contact support through live chat or the email address in the account help section. State which record or detail you are asking about and include any reference numbers. We will check the relevant record and confirm what correction, if any, applies.
No. DuitNow, FPX, and Bank Transfer are processed through their respective providers, each with their own service terms. These octopus99 terms cover your account relationship with us. For a dispute that involves the payment rail directly, contact the relevant provider alongside our support team.
Change your password immediately through account settings and contact our support team. Provide the approximate time of the suspicious activity and any relevant details. We will review the account access log on our side and advise on next steps based on what we find.