Sports / Casino
This page sets out how octopus99 collects, holds and uses the personal data you share when you open an account, log in or carry out a transaction — including deposits and withdrawals through DuitNow, FPX or Bank Transfer. Availability of this service depends on local law and is open where local law permits.
When you register an account with octopus99, we collect the details you submit directly — your name, contact address, login credentials and any identity verification documents we are required to request. Each time you move funds through DuitNow, FPX or Bank Transfer, a transaction record is created and linked to your account wallet. We hold that record to fulfil the transaction, reconcile your wallet balance and respond to any dispute you raise about a deposit or withdrawal. We also collect device and session data — the type of device you used, your browser session identifier and the pages you navigated within the platform. This helps us detect unusual access patterns and keep your account secure. We do not collect payment card numbers directly; payment rails like FPX route that data through the bank's own secure channel, so it never passes through our servers in raw form. Data we receive when you contact support — your message content, contact time and the channel you used — is retained so we can follow up accurately and review past interactions if the same issue recurs. We do not sell or rent your personal data to third parties for their own marketing. Where we share data with processors (for example, a payment rail provider or a fraud-screening service), those processors are bound to handle it only for the stated purpose.
Not every data interaction falls under the same rules. Below we clarify which areas sit inside this policy and which are governed by separate arrangements, so you know exactly what we are responsible for and what falls to a third party.
Login activity, session tokens and account-settings changes all sit inside this policy. When you update your password or change your registered contact details, that action is logged and covered by the data-handling rules described here.
Deposit and withdrawal records processed through DuitNow, FPX or Bank Transfer are covered here. The payment rail itself — the bank or e-wallet network — operates under its own privacy terms, which we do not control or override.
Pages you browse within the octopus99 platform, including the sports lobby and casino categories, generate session analytics we use to improve navigation. That analytics data is anonymised before any aggregated use and is covered by this policy.
Links or embedded tools that lead to external services — including banking apps when you complete a DuitNow or FPX payment — are outside our policy boundary. We recommend you review the privacy terms of any third-party service before completing a transaction on that platform.
You have several practical rights over the data we hold about you. The most common are the right to review what we have on record, the right to correct inaccurate details and the right to ask questions about how your data is being used. Exercising these rights does not require a formal legal process — you can start by logging into your account and checking the profile section, where your registered name, contact details and linked payment methods are displayed. For records we hold that are not directly visible in the account dashboard — such as archived transaction logs or historical session data — you can submit a request to our support team. We will acknowledge your request and tell you what we can provide and any steps needed to verify your identity before we release the data. We aim to respond with a clear answer rather than a vague holding reply.
Log in and open the account profile page to see your registered details, active session devices and recent transaction history. For older records not shown in the dashboard, contact support with your account ID.
You can update your contact address and display name directly in account settings. Changes to identity-verified fields — such as your legal name — require you to submit a correction request through the support channel so we can verify the amendment.
If you are unsure why we collected a specific piece of data or how long we hold it, send your question through the support chat or email channel. We will point you to the relevant section of this policy and give a direct answer about that data type.
Where no legal or regulatory obligation requires us to keep a record, you may request that we delete personal data tied to your account. We will confirm what can be removed and what must be retained under applicable rules before taking action.
For any question about how we handle your personal data — including transaction records tied to DuitNow, FPX or Bank Transfer payments — you can reach the octopus99 team through the channels below. When contacting us about a data matter, include your account username and a brief description of your query so we can route it to the right team without delay.
Open the chat icon from any page inside the platform. State that your query is a privacy or data matter and the agent will escalate it to the correct team.
Send your data request or policy question to the support email address listed in your account profile page. Include your account ID and the specific data type your question covers.
Some data reviews and corrections can be started directly from your account dashboard without contacting support. Check the profile and security tabs first — many common requests are handled there immediately.
We apply access controls to the account data we hold, restricting it to team members who need it to carry out the service — processing a DuitNow withdrawal or resolving a support ticket, for example. Data at rest and in transit is protected using standard encryption practices. We review those controls when our platform or payment infrastructure changes.
We use session cookies to keep you logged in during a visit and analytics cookies to understand how pages are navigated. You can manage cookie preferences through your browser settings; disabling certain cookies may affect how account pages load.
Account and transaction records — including DuitNow and FPX payment logs — are retained for as long as your account is active and for the period required by any applicable legal or regulatory obligation after account closure.
We update this policy when our data practices change. The current version date is shown at the bottom of this page. Continuing to use your account after a policy update means you have seen the revised terms; if you have questions, contact support before continuing.
For data-protection questions specifically — not general account support — use the email channel listed in your account profile. Write 'Data Request' in the subject line and include your account username so the query reaches the right team without being re-routed.
These are the questions we hear most often from account holders in Malaysia about how their personal data is handled on octopus99.
We collect the details you enter during registration — name, contact information and login credentials — plus identity documents where verification is required. After account opening, we collect session data and transaction records each time you deposit or withdraw through DuitNow, FPX or Bank Transfer.
Recent transaction records are visible in your account dashboard under the wallet or history tab. If you need older records that are no longer shown there, contact support with your account ID and the approximate date range — we will tell you what we can provide and the steps to verify your identity first.
We share data only with processors that directly support the service — such as the payment rail provider handling a FPX or Bank Transfer transaction, or a fraud-screening service. Those processors are contractually limited to using your data only for the stated purpose and are not permitted to use it for their own marketing.
For details like your contact address or display name, go to the profile section in your account settings and edit them directly. For identity-verified fields such as your legal name, you need to raise a correction request through the support channel so we can check and apply the change with proper verification.
We retain your account and transaction records for as long as required by applicable legal or regulatory obligations after account closure. The exact period depends on the type of record and on the rules that apply in your eligible region. We do not hold data beyond what those obligations require.
The current version date is displayed at the bottom of this page. When we make a material change, we will update that date. We recommend checking this page periodically. If you have a specific question about what changed, contact the support team before continuing to use your account.